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How does the replating service work?
All our jewelry can be replated for free one year after purchase. After this warranty period, we ask a small replating fee of max. €12 per item. The replating service can take up to 2 weeks. You can bring your jewel back to one of our stores or contact our customer service if you want to ship it.
Do I have a warranty?
All our jewelry has a 2 year warranty on defective items.* For our 18k & 14k gold jewelry, we offer a lifelong repair service. Please contact our customer service for information.
It is the responsibility of the client to ensure jewelry remains secure over time! I.Ma.Gi.N. Jewels cannot be held responsible for lost jewelry.
*This warranty is never valid for defects caused by accidents, negligence, falls, abnormal or incorrect use, use of the article for other purposes for which it is intended, changes or modifications to the article, hard use, poor maintenance.
Do you engrave?
We offer engraving services on a selection of jewelry. You can find the collection here. Engraved items cannot be returned.
Why are earrings sold separately?
True luxury for us, is being able to choose. We love to mix & match and create new combinations. By selling our earrings by piece we want to give you the freedom to create.
Can I pierce my ears at the store?
Yes! Check out our piercing appointment page for availabilities.
My jewelry is broken. What should I do?
All our jewelry has a 2 year warranty on defective items.* You can bring your jewel back to one of our stores or contact our customer service if you want to ship it.
It is the responsibility of the client to ensure jewelry remains secure over time! I.Ma.Gi.N. Jewels cannot be held responsible for lost jewelry.
*This warranty is never valid for defects caused by accidents, negligence, falls, abnormal or incorrect use, use of the article for other purposes for which it is intended, changes or modifications to the article, hard use, poor maintenance.
How can I redeem my giftcard?
Gift cards can be used online & in store and are valid for one year. For online orders, please enter the code on your gift card at the checkout.
Do you offer gift packaging?
All our orders are delivered in a beautiful packaging. This already makes the perfect gift!
How does sizing work?
All our bracelets and necklaces can be worn on 3 different lengths. You can find your ideal ring size here.
